Join the Kool° Team

Responsibilities:

• Process Bill of Lading for terminal
• Answer phone calls and assist guests at the front desk
• Administrative duties such as distributing mail and filing
• Identifying discrepancies in shipments and notifying correct personnel
• Assist in managing storage accounts
• Respond and schedule appointments via email

Skills:

• Ensure efficient and accurate data entry
• Able to multi-task in a fast-paced environment
• Careful attention to detail
• Follow instructions and guidelines
• Effective time management and quick learner
• Beginning – intermediate typing skills, including 10 key by touch
• Comfortable working in a warehouse environment
• Exhibit strong communication, customer service and support skills
• Truckmate software experience preferred

General Responsibilities & Duties:

The overall objective of this position:

• Prevent, investigate, process, negotiate and resolve cargo claims and incidents.
• Learn transportation law and food safety procedures.
• Analyze data, create tables and charts.
• Complete reports, write letters and maintain electronic records, including legal archives.
• Maintain excellent communication with customers, vendors, drivers and other internal staff.
• Coach drivers and terminal staff in quality assurance procedures.

Qualifications & Skills:

• Excellent writing skills.
• Critical thinking and analytical ability.
• Strong accuracy and attention to detail.
• Ability to switch and prioritize multiple tasks and meet multiple deadlines.
• Strong organizational skills.
• Intermediate Microsoft Office experience.
• Available to share after hours calls (on call).
• Logistics industry experience a plus.

Key Duties and Responsibilities:

• Issue invoices to our customers assuring accuracy of billings.
• Enter invoices into customers’ invoicing web sites.
• Respond to customer inquiries.
• Filing, maintenance of filing systems and assistance with file archiving.
• Handling daily mail and other department responsibilities.

Qualifications and Skills:

• High school diploma or equivalent with at least 1-3 years of billing experience in a fast-paced environment.
• Excellent data entry skills.
• Strong accuracy and attention to detail.
• Able to manage stress in a fast-paced environment.
• Excellent customer service skills.
• General accounting experience.
• Higher level math skills.
• Microsoft Office and Excel.
• Able to follow instructions and guidelines, apply experience and judgment.
• Highly dependable.
• Advanced typing skills including 10 key by touch.
• Knowledge of the transportation industry a plus.

Key Duties and Responsibilities:

• Issue invoices to our customers assuring accuracy of billings.
• Enter invoices into customer’s invoicing web sites.
• Respond to customer inquiries.
• Filing, maintenance of filing systems and assistance with file archiving.
• Daily mail and other department responsibilities.

Qualifications and Skills:

• A high school diploma or equivalent with at least 0-2 years of billing experience in a fast-paced environment.
• Excellent data entry skills.
• Strong accuracy and attention to detail.
• Excellent customer service skills.
• General accounting experience.
• Higher level math skills.
• Microsoft Office and Excel.
• Able to follow instructions and guidelines, apply experience and judgment.
• Must show dependability.
• Intermediate typing skills including 10 key by touch.
• Knowledge of the transportation industry a plus.

General Responsibilities:

The overall objective of this position is to provide our customers with exceptional service via email and phone and help support our sales and dispatch teams.

Duties:

• Communicate with customers, vendors, and internal staff via telephone and email
• Provide rate quotes
• Track shipments for customers
• Run EDI audit reports for assigned accounts daily
• Research and problem solve any issues that arise
• Administrative work such as scanning, indexing, and filing
• Maintain detailed documentation about customers

Qualifications & Skills:

• Effectively communicate to internal and external sources via email, phone and in person
• Strong attention to detail
• Time management and ability to work independently
• Beginner-Intermediate typing skills including 10 key by touch
• Proficient in Microsoft Office applications including Excel, Word, and Outlook