Leaders in Worry-Free LTL Shipping®
What does our concept of 'worry-free' mean to you? It's our commitment that everything we do at KOOL PAK°® is done with these goals, and ultimately, your business, in mind:
KOOL PAK° Values:
All Employees Treated Respectfully and Fairly: We know we are a valued and essential part of our company because we speak to each other, work with each other, solve problems and conflicts fairly and respectfully, and by the way we address our concerns and issues and encourage and listen to others for their input and contribution.
Preserve Integrity: We will work tirelessly to maintain trust and confidence in our dealings with each other and our customers. We will always honor our commitments and work diligently to assure we receive the commitments made to us. We will persistently put integrity ahead of any self interest.
Technology and Change: We will continuously pursue cost-effective technology and embrace change in order to support our customers with the most efficient and effective transportation solutions available.
Do What You Say You Will Do: DWYSYWD: (Backwards and forwards it says the same thing). We will individually and collectively be proactive in informing others when we cannot keep a commitment.
Superior Customer Service: We will continuously strive to improve and embrace practices that make our service capabilities superior to competition and meet our customers' expectations.
Make Safety a Requirement: We will embrace and support the highest safety standards and practices in order to insure that customers, employees, and the general public are safe and come to no harm.
Teamwork: We will remember that our individual responsibilities and tasks have a direct impact on the team and we will commit to be respectful of that impact. We will be considerate of the needs of the team and always recognize and appreciate that we are part of the solution.