.38% claim rate in an industry that averages 1%
Preventing claims is something we take very seriously at KOOL PAK°. The industry average of claims paid as a percentage of revenue is about 1% overall. At KOOL PAK°, our record has been below .4% for the last three years and counting.
During 2009, we scored a low of .22% claims rate payout ratio. That means we're working hard to ensure your product is carefully managed throughout the cold chain, from pick up to delivery. We achieve this with our proprietary quality assurance program, Keep It KOOL°™, where every employee's goal is to manage your shipment with the utmost of care.
It's our promise to every KOOL PAK° customer: your products delivered fresh, on-temperature and on-time. That's our promise, from the leaders in worry-free, temperature-controlled LTL shipping.